Product after-sales
產品售后-
Problems related to the cooperative agency of some small businesses and the distribution of one piece
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What is the minimum order quantity (MOQ) of your product?
The minimum order quantity varies from products, but in principle, the minimum order quantity of any product will not be less than 300 sets
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Does Haike recruit agents? What is the agency agreement?
Yes, please call us for details.
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Does Haike support "drop shipping" policy?
No, we don't.
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Retail related issues of Haike air purifier, household water purifier and other products:
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Does Haike retail its products?
At present, Haike's products are not for retail.
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If I want to buy one unit for personal use, where can I buy Haike's air purifier (water purifier)
You can go to [Morchen Tmall Store] or other ODM customer e-commerce channels.
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I like a certain product of Haike. I want to buy one to experience it. If it is good, I plan to buy it in bulk. Can I take a sample?
Yes, samples are available for you. Thank you for your trust. For bulk order customers, we can offer samples from 1 piece to 10pieces/model in maximum.
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About after-sales questions of Haike products
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After sales guarantee regulations of Haike products:
The warranty period is 1 year from the date of purchase, and the warranty period is free of charge (except for irresistible factors, artificial defects).
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Bought gifts are not covered by the warranty.
Voucher: purchase records, purchase vouchers issued by the company, and invoices.
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After sales spare parts
During the warranty period, spare parts are provided free of charge; After the warranty period, the accessories are charged according to the market price, except the filter element.
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Questions about product quotation
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Why is the product quotation of the product center so high?
Because our competitors will ask for a quotation.
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How can I get the real quotation of the product I want?
Plese contact our sales staff with your information and requirements in detail.
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The quantity I need is very large. Can you give me a cheaper price?
As an OEM factory of air purifier, Haike's own net profit is very low. For large customers, we give priority to guarantee the product price and delivery time.
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